Welcome to Transitional Care Management

(847)720-8700   |   3333 Warrenville Road, Suite 200,  Lisle, IL 60532

Transitional Care Management provides comprehensive consultative and management healthcare services that enhance patient satisfaction, reduce cost and improve outcomes.

Transitional Care Reimbursements
Transitional care Strategic Marketing
Transitional Care Regulatory Management
Transitional Care Financial Management
Transitional Care Clinical Expertise
Transitional Care Physical plant

COMPREHENSIVE ASSESSMENT AND RECOMMENDATIONS

Comprehensive Assessment

A financially-driven assessment of overall operations

Initial Assessment

TCM provides an assessment of skilled nursing/rehabilitation programs, facilities, operations and networks including analysis and recommendations of the following critical success indicators:

  • financial management
  • strategic marketing
  • reimbursement strategy
  • workforce management
  • customer service
  • clinical expertise
  • regulatory management and
  • physical plant.

FINANCIAL MANAGEMENT

Financial Management

Financially-driven systems and bottom-line results

Where Back Room Meets Bottom Line 

TCM offers reliable, turn-key systems for billing, accounts receivable and accounts payables.

EHR Implementation and Integration 

The TCM team is experienced at integrating financial systems with Electronic Health Records to help streamline clinical, MDS, billing and administrative processes.

Financing Experience 

TCM works collaboratively with financial partners and has played a significant role in re-financing and bank work-out initiatives on behalf of its clients.

Collections Support 

TCM offers clients the expertise they need to receive the payment they deserve.

Real-time Reporting 

Critical to TCM’s success are proprietary reports that allow management staff to make appropriate, fact-based decisions on a day-to-day basis.

Value Engineering

Controlling expenses and reducing risk while ensuring quality are key to a successful skilled nursing operation. TCM delivers significant savings up front and over time.

Vendor Relations 

TCM recognizes the value that vendor partners play in supporting operations and evaluates each partnership—from food service, housekeeping and laundry to pharmacy, durable medical equipment, medical supplies and waste removal—with an eye toward quality and value.

Reducing Risk . . . Reaping Rewards

Professional liability insurance, workers comp, legal fees and other variable expenses can represent significant cost. TCM’s careful monitoring, negotiating and ongoing review deliver bottom-line results that improve over time.

STRATEGIC MARKETING

StratMarketing

Transitional Care Management offers an expert analysis of the market and strategically differentiates products and services to meet untapped needs.

Product Development and Clinical Programs

TCM analyzes hospital discharge and readmission data to identify trends, determine unique points of differentiation and develop specialty programs that serve market needs. TCM merchandises these assets, earns the respect of key referral sources and generates quality admissions that drive optimal census.

Building Relationships 

TCM helps clients form true partnerships–including strategies to achieve preferred provider network status and ACO partnerships–with acute care providers, physicians and managed care providers.

Managing the Message 

TCM offers turn-key training programs and mentoring for outreach staff, proven systems and processes for admissions and quality communications materials that support the marketing effort.

Admissions Optimization

TCM helps clients streamline admissions policies, procedures and tracking tools and motivate staff to enhance customer service, improve response time and increase conversion rates.

Customer Service

TCM works with clients to develop a culture that respects, values, understands, listens to, responds and fulfills its promises to its customers.

REIMBURSEMENT STRATEGY

ReimbursementStrategy

 Helping clients achieve their optimal potential.

Case Mix 

TCM helps clients evaluate the short-term and long-term profitability of various case mix scenarios.

Program Development 

TCM creates key specialty programs that attract a desirable case mix, while eliminating those that underperform.

MMAI/Dual-eligible Strategy

TCM helps create strategies to work with dual-eligible population to improve their quality of life and health outcomes while generating maximum efficiencies.

Documenting for Success 

On a patient-by-patient basis, TCM helps clients generate the payment they are entitled for services rendered.

PHYSICAL PLANT

Physical plant

Maintaining assets and building for the future.

Development and Renovation

TCM consults on the development of purpose-built, stand-alone, short-term transitional care centers and manages renovations of skilled nursing centers.

Building Optimization 

TCM helps right-size and organize a physical plant for optimal staffing, productivity and revenue generation.

Preventive Maintenance 

TCM monitors key equipment for ongoing maintenance and considers risk/reward options as they relate to safety, cost-savings and the future.

Renovation 

TCM works to implement approved projects within budget and on time.

Life Safety 

TCM works responsibly—both pro-actively and through the appeals process—with area regulatory agencies to meet Life Safety codes.

WORKFORCE MANAGEMENT

Workforce Management

TCM provides a wealth of information and resources to help clients better manage their most important resources.

iCare 

TCM helps cultivate a committed workforce that cares not only for patients’ and guests’ wellbeing but for the health of the organization as a whole.

Human Resource Systems 

TCM offers a full complement of highly customizable Human Resource systems–including recruitment, retention, payroll and compensation programs–to help manage a client’s workforce.

Comprehensive Benefits Management

TCM oversees the development of a comprehensive and cost-effective benefits management program.

Transitional Care University

TCM’s Transitional Care University offers comprehensive, on-line and in-person employee training, including CEU programs, and record-keeping to improve quality of care and compliance.

Leadership Mentoring

Experienced TCM leaders take a hands-on approach to nurturing and developing clients’ key team members.

Regulatory Management

An aggressive, pro-active approach to quality care

Survey readiness preparation

TCM offers comprehensive survey readiness preparation that includes:

  • Tools for compliance, including a readiness checklist
  • Policy and procedure review
  • Departmental assessment
  • Program development
  • Mock survey process

Transitional Care University

TCM’s Transitional Care University offers comprehensive, on-line and in-person employee training, including CEU programs, and record-keeping to improve quality of care and compliance.

Quality Management 

The TCM quality management program tracks and monitors outcomes in relation to national benchmarks for data-driven quality improvement.

Quality First

TCM-managed facilities rank at or above national averages for key quality indicators.

Customer Service

TCM works with clients to develop a culture that respects, values, understands, listens to, responds and fulfills its promises to its customers.

CLINICAL EXPERTISE

Clinical Expertise

Quality care is at the heart of all we do.

From training and education to establishing systems and protocols to hands-on support, TCM-managed clinicians earn high marks from regulating bodies and high praise from the patients they serve.

Custom Treatment Protocols

The TCM team helps clients collaborate with area specialists to create proven disease- and condition-specific treatment protocols, including cardiac care, orthopedic injury, joint replacement and wound care.

Quality Management 

The TCM quality management program tracks and monitors outcomes in relation to national benchmarks for data-driven quality improvement.

Quality First

TCM-managed facilities rank at or above national averages for key quality indicators.

Reduction in Re-admission Rates 

Newly TCM-managed facilities collaborate with area hospitals and experience significantly lower re-admission rates.

Transitional Care University

TCM’s Transitional Care University offers comprehensive online and in-person employee training for clinicians, including CEU programs, and maintains and documents staff certifications to improve compliance and quality of care.

Leadership Mentoring

Experienced TCM leaders take a hands-on approach to nurturing and developing clients’ key clinical leaders.

Electronic Medical Records Implementation

TCM helps clients meet EMR requirements with full clinical rollouts and training.

REGULATORY MANAGEMENT

Regulatory Management

An aggressive, pro-active approach to quality care.

Survey readiness preparation

TCM offers comprehensive survey readiness preparation that includes:

  • Tools for compliance, including a readiness checklist
  • Policy and procedure review
  • Departmental assessment
  • Program development
  • Mock survey process

Transitional Care University

TCM’s Transitional Care University offers comprehensive, on-line and in-person employee training, including CEU programs, and record-keeping to improve quality of care and compliance.

Quality Management

The TCM quality management program tracks and monitors outcomes in relation to national benchmarks for data-driven quality improvement.

Quality First

TCM-managed facilities rank at or above national averages for key quality indicators.

Customer Service

TCM works with clients to develop a culture that respects, values, understands, listens to, responds and fulfills its promises to its customers.

Healthcare Services

Transitional Care Management is well ahead of the curve in reinventing and transforming the post-acute continuum of care.

NewRoadtoRecovery