OUR SERVICES
COMPREHENSIVE ASSESSMENT AND RECOMMENDATIONS
A financially-driven assessment of overall operations
Initial Assessment
TCM provides an assessment of skilled nursing/rehabilitation programs, facilities, operations and networks including analysis and recommendations of the following critical success indicators:
- financial management
- strategic marketing
- reimbursement strategy
- workforce management
- customer service
- clinical expertise
- regulatory management and
- physical plant.
FINANCIAL MANAGEMENT
Financially-driven systems and bottom-line results
Where Back Room Meets Bottom Line
TCM offers reliable, turn-key systems for billing, accounts receivable and accounts payables.
EHR Implementation and Integration
The TCM team is experienced at integrating financial systems with Electronic Health Records to help streamline clinical, MDS, billing and administrative processes.
Financing Experience
TCM works collaboratively with financial partners and has played a significant role in re-financing and bank work-out initiatives on behalf of its clients.
Collections Support
TCM offers clients the expertise they need to receive the payment they deserve.
Real-time Reporting
Critical to TCM’s success are proprietary reports that allow management staff to make appropriate, fact-based decisions on a day-to-day basis.
Value Engineering
Controlling expenses and reducing risk while ensuring quality are key to a successful skilled nursing operation. TCM delivers significant savings up front and over time.
Vendor Relations
TCM recognizes the value that vendor partners play in supporting operations and evaluates each partnership—from food service, housekeeping and laundry to pharmacy, durable medical equipment, medical supplies and waste removal—with an eye toward quality and value.
Reducing Risk . . . Reaping Rewards
Professional liability insurance, workers comp, legal fees and other variable expenses can represent significant cost. TCM’s careful monitoring, negotiating and ongoing review deliver bottom-line results that improve over time.
STRATEGIC MARKETING
Transitional Care Management offers an expert analysis of the market and strategically differentiates products and services to meet untapped needs.
Product Development and Clinical Programs
TCM analyzes hospital discharge and readmission data to identify trends, determine unique points of differentiation and develop specialty programs that serve market needs. TCM merchandises these assets, earns the respect of key referral sources and generates quality admissions that drive optimal census.
Building Relationships
TCM helps clients form true partnerships–including strategies to achieve preferred provider network status and ACO partnerships–with acute care providers, physicians and managed care providers.
Managing the Message
TCM offers turn-key training programs and mentoring for outreach staff, proven systems and processes for admissions and quality communications materials that support the marketing effort.
Admissions Optimization
TCM helps clients streamline admissions policies, procedures and tracking tools and motivate staff to enhance customer service, improve response time and increase conversion rates.
Customer Service
TCM works with clients to develop a culture that respects, values, understands, listens to, responds and fulfills its promises to its customers.
REIMBURSEMENT STRATEGY
Helping clients achieve their optimal potential.
Case Mix
TCM helps clients evaluate the short-term and long-term profitability of various case mix scenarios.
Program Development
TCM creates key specialty programs that attract a desirable case mix, while eliminating those that underperform.
MMAI/Dual-eligible Strategy
TCM helps create strategies to work with dual-eligible population to improve their quality of life and health outcomes while generating maximum efficiencies.
Documenting for Success
On a patient-by-patient basis, TCM helps clients generate the payment they are entitled for services rendered.
PHYSICAL PLANT
Maintaining assets and building for the future.
Development and Renovation
TCM consults on the development of purpose-built, stand-alone, short-term transitional care centers and manages renovations of skilled nursing centers.
Building Optimization
TCM helps right-size and organize a physical plant for optimal staffing, productivity and revenue generation.
Preventive Maintenance
TCM monitors key equipment for ongoing maintenance and considers risk/reward options as they relate to safety, cost-savings and the future.
Renovation
TCM works to implement approved projects within budget and on time.
Life Safety
TCM works responsibly—both pro-actively and through the appeals process—with area regulatory agencies to meet Life Safety codes.
WORKFORCE MANAGEMENT
TCM provides a wealth of information and resources to help clients better manage their most important resources.
iCare
TCM helps cultivate a committed workforce that cares not only for patients’ and guests’ wellbeing but for the health of the organization as a whole.
Human Resource Systems
TCM offers a full complement of highly customizable Human Resource systems–including recruitment, retention, payroll and compensation programs–to help manage a client’s workforce.
Comprehensive Benefits Management
TCM oversees the development of a comprehensive and cost-effective benefits management program.
Transitional Care University
TCM’s Transitional Care University offers comprehensive, on-line and in-person employee training, including CEU programs, and record-keeping to improve quality of care and compliance.
Leadership Mentoring
Experienced TCM leaders take a hands-on approach to nurturing and developing clients’ key team members.
Regulatory Management
An aggressive, pro-active approach to quality care
Survey readiness preparation
TCM offers comprehensive survey readiness preparation that includes:
- Tools for compliance, including a readiness checklist
- Policy and procedure review
- Departmental assessment
- Program development
- Mock survey process
Transitional Care University
TCM’s Transitional Care University offers comprehensive, on-line and in-person employee training, including CEU programs, and record-keeping to improve quality of care and compliance.
Quality Management
The TCM quality management program tracks and monitors outcomes in relation to national benchmarks for data-driven quality improvement.
Quality First
TCM-managed facilities rank at or above national averages for key quality indicators.
Customer Service
TCM works with clients to develop a culture that respects, values, understands, listens to, responds and fulfills its promises to its customers.
CLINICAL EXPERTISE
Quality care is at the heart of all we do.
From training and education to establishing systems and protocols to hands-on support, TCM-managed clinicians earn high marks from regulating bodies and high praise from the patients they serve.
Custom Treatment Protocols
The TCM team helps clients collaborate with area specialists to create proven disease- and condition-specific treatment protocols, including cardiac care, orthopedic injury, joint replacement and wound care.
Quality Management
The TCM quality management program tracks and monitors outcomes in relation to national benchmarks for data-driven quality improvement.
Quality First
TCM-managed facilities rank at or above national averages for key quality indicators.
Reduction in Re-admission Rates
Newly TCM-managed facilities collaborate with area hospitals and experience significantly lower re-admission rates.
Transitional Care University
TCM’s Transitional Care University offers comprehensive online and in-person employee training for clinicians, including CEU programs, and maintains and documents staff certifications to improve compliance and quality of care.
Leadership Mentoring
Experienced TCM leaders take a hands-on approach to nurturing and developing clients’ key clinical leaders.
Electronic Medical Records Implementation
TCM helps clients meet EMR requirements with full clinical rollouts and training.
REGULATORY MANAGEMENT
An aggressive, pro-active approach to quality care.
Survey readiness preparation
TCM offers comprehensive survey readiness preparation that includes:
- Tools for compliance, including a readiness checklist
- Policy and procedure review
- Departmental assessment
- Program development
- Mock survey process
Transitional Care University
TCM’s Transitional Care University offers comprehensive, on-line and in-person employee training, including CEU programs, and record-keeping to improve quality of care and compliance.
Quality Management
The TCM quality management program tracks and monitors outcomes in relation to national benchmarks for data-driven quality improvement.
Quality First
TCM-managed facilities rank at or above national averages for key quality indicators.
Customer Service
TCM works with clients to develop a culture that respects, values, understands, listens to, responds and fulfills its promises to its customers.
