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In the spirit of open communication, Transitional Care Management actively solicits input from residents, guests, employees, and family members. iCare is the “listening ear” of the TCM organization. With this program and 847-720-8860 dedicated phone line, TCM turns s former “compliance hotline” into a direct line for expressing:
- Compliments and recognition of a job well done
- A direct conduit to management for discussing concerns
- And a vehicle for team members residents and guests to express Bright Ideas and suggestions that will help us improve operations.
"More than a hotline, iCare is also an ever-present reminder of the caring customer service culture that is so critical to our success," says Denise Norman, President of Transitional Care Management, "and it serves as a gentle reminder to our crew to show our customers how much we care every chance we get!" We’d love to hear from you! Let us know what we are doing right and how we can improve. Look for the iCare logo on posters and suggestion boxes throughout all TCM-managed Centers, and please don’t hesitate to call or fill out an iCare comment card show how much you care if you have a bright idea, compliment or concern to share.