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Viewing posts from: November 2000

Compassion Fatigue and Caregiver Burnout: Working Together to Work Through It

by Transitional Care Management

09 22, 2022 | Posted in General | 0 comments

      
Linda Riccio, OTR/L, Vice President of Therapy Services, Transitional Care Management, and Michelle Stuercke, RN, MSN, DNP, LNHA, Chief Clinical Officer, Transitional Care Management

National headlines describe “The Great Resignation” as our profession experiences the long-term challenges of working through a pandemic with health care providers experiencing issues such as caregiver burnout, compassion fatigue, post-traumatic stress, and occupational deprivation, all of which have resulted in some of the greatest staffing shortages we have seen in our careers.

Transitional Care Management’s Linda Riccio, OTR/L, Vice President of Therapy Services and Michelle Stuercke, RN, MSN, DNP, LNHA, Chief Clinical Officer, spoke with Illinois-based longterm care providers at the Illinois Healthcare Association’s annual fall convention about taking care of the health care providers and caregivers and offered strategies for how to care of one another in the face of difficult work.
For more information about how to recognize the signs of compassion fatigue and burn-out, find personal home and work life balance, and regain job fulfillment contact CRoss@tc-mgmt.com

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Preventing Negative Patient Outcomes: A Collaboration Between Nursing and Pharmacy

by Transitional Care Management

09 22, 2022 | Posted in General | 0 comments

Michelle Stuercke, RN, MSN, ND, LNHA, Chief Clinical Officer, Transitional Care Management
As a featured speaker at the Illinois Healthcare Associations convention held in Peoria this fall, Michelle Stuercke, Chief Clinical Officer for Transitional Care Management, presented on the importance of developing a working partnership and how a collaboration between pharmacy and nursing for medication reconciliation can lead to decreased costs, negative outcomes, and re-hospitalizations.
For more information about how Transitional Care Management can help your organization decrease costs and reduce negative outcomes, contact CRoss@tc-mgmt.com

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Supporting Nurse Leaders in Turbulent Times

by Transitional Care Management

09 22, 2022 | Posted in General | 0 comments

Michelle Stuercke, RN, MSN, DNP, LNHA, Chief Clinical Officer, Transitional Care Management

Retaining and growing nurse leaders has always been a challenge, but during a pandemic, the challenge has become even more difficult.

As a featured speaker at the Illinois Healthcare Associations convention held in Peoria this fall, Michelle Stuercke, Chief Clinical Officer for Transitional Care Management, offered helpful strategies for retaining nurse leaders, recruiting nurses to become part of the leadership team, and growing individuals within the organization to assist in clinical team leading.
To learn more about how Transitional Care Management can help your organization recruit, retain, and nurture leaders, contact CRoss@tc-mgmt.com

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We Value your Compliments and Concerns

by Transitional Care Management

07 05, 2022 | Posted in Featured | 0 comments

In the spirit of open communication, Transitional Care Management actively solicits input from residents, guests, employees, and family members. iCare is the “listening ear” of the TCM organization. With this program and  847-720-8860 dedicated phone line, TCM turns s former “compliance hotline” into a direct line for expressing:
  • Compliments and recognition of a job well done
  • A direct conduit to management for discussing concerns
  • And a vehicle for team members residents and guests to express Bright Ideas and suggestions that will help us improve operations.
"More than a hotline, iCare is also an ever-present reminder of the caring customer service culture that is so critical to our success," says Denise Norman, President of Transitional Care Management, "and it serves as a gentle reminder to our crew to show our customers how much we care every chance we get!" We’d love to hear from you! Let us know what we are doing right and how we can improve. Look for the iCare logo on posters and suggestion boxes throughout all TCM-managed Centers, and please don’t hesitate to call or fill out an iCare comment card show how much you care if you have a bright idea, compliment or concern to share.

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Transitional Care Management Welcomes New Director of Clinical Reimbursememt

by Transitional Care Management

04 29, 2022 | Posted in Uncategorized | 0 comments

SABRENA McCARLEY, MBA-SL, OTR/L, CLIPP, RAC-CT, QCP, FAOTA DIRECTOR OF CLINICAL REIMBURSEMENT

Sabrena McCarley is a licensed occupational therapist and industry leader with expertise in providing clinical and operational management within post-acute care settings. At TCM, she is responsible for mentoring and training therapists, clinical and regulatory support, and partnering with customers and interdisciplinary teams on program development and training. Sabrena holds several publications and is a regular guest faculty speaker at various colleges and universities as well as state, national and international conferences. She is a California representative for the AOTA Representative Assembly and is a member of the Living in Place Medical Advisory Panel. She is also actively involved in leadership with The National Association of Rehabilitation Providers and Agencies as a Board Member at Large and Chair of Government Affairs Committee. In 2022, McCarley was appointed to the Technical Expert Panel for the Measurement Gaps and Measure Development Priorities for the Skilled Nursing Facility Value-Based Purchasing Program.

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Five Years in the Making, Thrive Sees Post-COVID Upside in Three New Skilled Nursing Facilities

by Transitional Care Management

08 20, 2020 | Posted in Press | 0 comments

Skilled Nursing News  | Developing new post-acute and long-term care infrastructure during normal times isn’t always easy — in fact, for one Illinois company, the phased opening of three new skilled nursing facilities this year represented the culmination of more than five years of work. But as COVID-19 continues to reveal the fatal shortcomings of outdated nursing home design, calls for newer facilities with private rooms and a higher level of care have already grown louder, and the team at Innovative Health believes they’ve made the right bet on what seniors and hospital partners will want in a post-pandemic world. “Time will tell our success, but I think the model is so different that people are really willing to give us an opportunity to show them how different it is,” Innovative Health chief strategy officer Charles Ross told SNN. The company is two-thirds of the way through opening a trio of new skilled nursing facilities in the western Chicago suburbs of Mundelein, Lisle, and Aurora, Ill., all branded under the Thrive name. The former two are currently open and operational, with the third set to open later this year. The Mundelein project, Thrive of Lake County, replaced a county-run facility that Innovative Health initially applied to take over on an interim basis around six years ago. The other two, Thrive of Lisle and Thrive of Fox Valley, represent completely new developments, with a total price tag of about $80 million for all three. Thrive of Lake County’s status as a replacement for an existing nursing home helped to ease the project through Illinois’s certificate of need (CON) process; like many other states, Illinois limits the number of skilled nursing beds that can legally operate in an attempt to prevent oversaturation and, in theory, maintain a high standard of quality.

In this case, the new facility clocks in at 185 beds, compared to the old property’s 224.
“Essentially, we were de-bedding the market by 39 beds, so the CON board obviously understood what we were trying to accomplish,” Innovative Health principal owner Brad Haber said. That doesn’t mean the road was easy: Even with that advantage, it took the the Innovative Health team a year to secure the CON approval on the replacement building, while facing challenges on the CONs for the remaining two facilities. The Lisle facility also saw delays with receiving formal certification for Medicare and Medicaid residents from the state of Illinois, despite serving residents covered under private insurance plans, according to Brian Cloch, principal of Innovative Health partner Transitional Care Management. Thrive’s experience is indicative of the inherent challenges in designing and building new skilled nursing inventory in many markets. Aside from CON rules, which often do not allow the creation of new nursing home beds without contraction somewhere else, investors aren’t always willing to place a bet on new construction in a space perceived as particularly susceptible to abrupt changes in government reimbursements. Some companies have seen preliminary success with the high-end “medical resort” model, with real estate investment trusts (REITs) and other investors putting up tens of millions to construct luxurious properties that cater to younger seniors who want a hotel-like experience while recovering from surgeries and other acute events. But on the whole, investment in new nursing homes has been limited, contributing to a landscape where operators in the space generally have the oldest physical plants in the greater senior care spectrum. The average nursing home still features shared rooms and narrow corridors that consumers and their families don’t prefer — and which serve as particularly virulent breeding grounds for COVID-19. In Massachusetts, for instance, state health officials have noted that rules requiring new nursing facilities to have single-occupancy rooms have been on the books since the early 2000s — but because so many older facilities were grandfathered in through waivers, a lack of substantial new construction means that the state still has a primarily old stock of nursing home real estate. The pandemic has thus brought nursing home design into the greater public consciousness, with the Green House model of small-home design emerging as a particular area of focus for big-picture thinkers in long-term care. But Thrive’s strategy of lower bed counts and ground-up design could also position the buildings for life amid a pandemic with no end in sight. “What makes us different is that we have made the commitment to the design of the building and to the care delivery model,” Cloch said. The Thrive buildings have all the trappings of the higher-end medical resorts that have spurred investor excitement, such as a kitchen with a professional pizza oven and lobbies that look more like boutique hotels than nursing homes. But the luxury design touches belie a wider strategy. The Mundelein campus, for instance, features three separate buildings for each of its main care models — short-term rehab, long-term care, and skilled memory care — connected in the center by a shared kitchen. Each of the buildings has its own separate entrance, dining area, therapy gym, and other amenities, according to Cloch. Unlike some other new developments, the Thrive facility in Mundelein also accepts Medicaid, allowing residents to remain at the facility long-term if they end up needing more than the 100 days of Medicare-covered post-acute care, Cloch noted. The other two properties, which will both feature 60 beds and serve only post-acute residents, were designed with the potential for reconfiguration in mind, Ross aid. “The way the different centers are designed if we should ever need to separate suites because of COVID or clinical programming or really any other reason … we’ve got multiple units that can be closed off and work independently from each other,” Ross said. “So it gives us a lot of flexibility.” The Thrive team has focused on showing the buildings’ worth to hospital partners, which have been forced to reconsider their own post-acute strategies amid a sharp drop in elective surgeries and patient concern about going to an institutional setting after witnessing tens of thousands of COVID-19 deaths in American nursing homes. While Ross acknowledged that health systems in Thrive’s markets have accelerated their push to send more people directly home, he noted that they still recognize the need for institutional care for some portion of the population — and that providing something different, with private rooms and bathroom facilities, can help set operators apart. “They’re still finding there’s a core population that just isn’t going to do well at home, and it’s going to need transitional care, and need our products,” Ross said. READ ORIGINALLY PUBLISHED STORY HERE    

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Inside Innovative Health’s $80 Million Skilled Nursing Construction Push

by Transitional Care Management

11 14, 2019 | Posted in Press | 0 comments

Skilled Nursing News | Despite a general lack of new construction in the skilled nursing space, one owner/operator stands out for building three brand-new skilled nursing facilities in the Chicagoland area. And when many companies are paring down staff and consolidating, Brad Haber, principal owner and operator at Innovative Health, LLC, is midway through spearheading three SNF construction projects in Mundelein, Lisle, and Aurora for about $80 million in total. Innovative Health, a short-term transitional and post-acute health care company based in Northbrook, Ill., will replace Winchester House and bring existing staff to the new Mundelein facility and a new set of staffers to the Lisle and Aurora buildings — adding 200 employees, concentrated mostly in nurses with at least 15 new therapists. READ MORE    

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New Winchester House in Mundelein more than halfway done!

by Transitional Care Management

10 17, 2019 | Posted in Construction, Facilities, Winchester House | 0 comments

By Mick Zawislak

The new Winchester House skilled nursing facility being built on Route 45 southeast of Route 83 in Mundelein is more than halfway home, with its opening planned for mid-2020.

When complete, the 185-bed facility on a former driving range will end any remaining Lake County government connection with Winchester House, which opened in 1847 as a poor farm and evolved into a long-term, 24-hour skilled nursing facility.

"We're almost completely under the roof at this point," said Brad Haber, a principal with facility developer and owner Innovative Health LLC. "We're in pretty good shape."

One of the Lake County Board's last expected actions regarding the new Winchester House will ensure the comfort of its residents by allowing wider beds and mattresses than currently in use.

But that will be a while, as work progresses to replace the existing five-story Winchester building at Milwaukee Avenue at Winchester Road that has been a highly visible fixture for generations on the Lake County government campus in Libertyville.

County involvement in the nursing home began to change as revenues fell and deficits rose when its resident population began to decline. In 2011, the county hired an outside firm to manage Winchester House. Eventually, officials reluctantly decided to get out of the nursing home business altogether.

Traditional Care of Lake County, an entity of Rosemont-based Innovative Health LLC, has operated Winchester House since Aug. 1, 2015.

After county officials decided they didn't want to sink significant money into aging mechanical systems at the existing facility, they reached an agreement with Transitional Care clearing the way for a new, privately owned and operated Winchester House.

Under the deal, all residents living in the existing Winchester House will be able to live at the new facility, which may get a new name.

"Whatever it's called, we'll have all the care and characteristics of what's here," Haber said. "It's still the same reputation (for care). We're bringing over all the people."

Originally, the $30 million new Winchester House was to have been completed in the fall of 2018. However, financing-related issues delayed the groundbreaking until last December.

Besides skilled, long-term care for conditions including dementia, 79 of the beds at the new facility will be for patients undergoing short-term rehabilitation after procedures like hip replacements.

About 80% of Winchester House residents rely on Medicaid, a federal-state health insurance program for low-income people. That means residents who move will be paying the same amount.

Transitional Care's agreement also included the county's providing a subsidy of up to $6.7 million for the new facility. The county board last week agreed to increase that amount by $175,000 to provide better beds and mattresses at the new facility, but that additional money will come from a Winchester House donation fund.

"It's not county money. It's not taxpayer money," said Lake County Board member Steve Carlson, chairman of the board's health and community services committee.

View Original Daily Herald Story Here. Daily Herald Credits: Paul Valade | Staff Photographer (in progress construction photo) Mick Zawislak | Editorial Writer

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Breaking Ground for the new Transitional Care of Lake County

by Transitional Care Management

12 17, 2018 | Posted in Construction, Event, Facilities | 0 comments

Following many years of work and partnerships between Lake County, the Winchester House Advisory Board, Transitional Care Management, Innovative Health, and the Village of Mundelein, representatives of the public/private partnership celebrated the official ground-breaking of the highly anticipated new Transitional Care of Lake County. The new care center, to be located at 850 East Route 45, will replace the existing county-owned Winchester House that will relocate and open as a new state-of-the-art healthcare center that is owned and operated by Transitional Care of Lake County. After 150 years of owning and operating Winchester House, the Lake County Board sought a partner that could help the County facilitate a smooth transition to private ownership and management of the county-owned and operated Winchester House skilled nursing center. Primary goals included:

  • building upon the strong Winchester House legacy of quality care
  • maintaining and enhancing services to residents and families
  • and planning for a new state-of-the-art community for current residents and their families, as well as future people in need of skilled nursing or memory care, to call home.
Innovative Health and Transitional Care Management offered what turned out to be an ideal solution for the County’s needs, and, in addition, presented incorporating a model, known as Transitional Care, which helps patients bridge the distance between hospital and home by providing a new and highly specialized, short-term recovery option. Construction for the new center begins this month. “The new Transitional Care of Lake County will offer new innovation in resident-centered senior care and continue the tradition of providing compassionate, high quality skilled nursing and memory care to current residents of Winchester House and Lake County residents who require services in the years to come,” said Denise Norman, President of Transitional Care Management. Breaking ground for the new Transitional Care of Lake County, a public/private partnership initiated by the Lake County Board in partnership with Innovative Health and Transitional Care Management to best serve area older adults and their families are (from left to right): Mayor Steve Lentz, Village of Mundelein; Julie Mayer, Winchester House Advisory Board Chair; Steve Carlson, Lake County Board Member (District 7); Brad Haber, Principal, Innovative Health; Denise Norman, the President of Transitional Care Management; Michael Knight, Lake County United, Winchester House Advisory Board; Sandy Hart, Lake County Board Chair; Brian Cloch, Principal, Innovative Health, CEO, Transitional Care Management

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Transitional Care is a GREAT Place to Work

by Transitional Care Management

12 17, 2018 | Posted in General | 0 comments

Great Place to Work Institute, an independent research and consulting firm, honored Transitional Care Management and two of its managed care centers, Transitional Care of Arlington Heights and Winchester House, with certification as a Great Place to Work. The two care centers earned the distinction following the evaluation of more than 60 elements of team members’ experiences on the job, like employee pride in the organization’s community impact and feeling that their work has special meaning. "Earning the 'Great Place to Work' distinction is such a privilege,” says Denise Norman, President of Transitional Care Management. "We value our Crew and all they do to make our guests and residents feel comfortable and help them heal. Workplace satisfaction directly contributes to a better patient experience and improved results, making our centers not only great places to work, but better places to recover and live." What employees say: “I can be myself around here.” 86% “I feel I make a difference here.” 84% “My work has special meaning: This is not just a job.84% “I’m proud to tell others I work here.” 83% “When I look at what we accomplish, I feel a sense of pride.” 83%   This review is based on 196 employee surveys, with a 90% confidence level and a margin of error of ± 4.20. It was published on Jun 14, 2018.

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